Complaints
If something's gone wrong, tell us — we'll fix it properly
We'd rather hear it directly, early and bluntly. Here's exactly how a complaint is handled.
How to complain
Email info@poweranalytix.co.uk with "Complaint" in the subject line, or write to Power Analytix Ltd at our registered office (Unit 19 Warren Park Way, Enderby, Leicester LE19 4SA). Tell us what happened, when, and what outcome would put it right.
What happens next
Within 3 working days: we acknowledge your complaint and tell you who is handling it — a director, not a deflection.
Within 15 working days: you receive a full written response: what we found, what we're doing about it, and any remedy we're offering. If the investigation genuinely needs longer, we'll tell you why and give you a date.
If you're not satisfied
Reply and say so; the complaint is then reviewed afresh by a director not previously involved, with a final response within 10 further working days. If your contract with us specifies an alternative dispute route, that applies alongside this process. Nothing here affects your statutory rights.